In order to ensure compliance with the EU General Data Protection Regulations Relate Software collect personal information from you, for legitimate business process purposes, when you sign up on our website, interact with a Relate Software product or activate a subscription.
When you activate a subscription or sign up on our website, we may ask for your contact information (such as name, email address, mailing address, telephone number, business contact information and payment details.
We may collect your name and contact information when you contact us with questions or raise a support request or connect with us on social media.
We will record information automatically to provide you with access when you visit our website like IP address, passwords, browser settings and device type.
Relate Software may use cookies and other tracking technologies to log what pages you view, links you clicked and content you downloaded from our website. This information will help us to provide you with the best possible experience. Please see our cookie policy page (we will hyperlink this page) to find out more about the types of cookies we use and how you can manage them.
The personal information we collect from you may include the following:
To provide a better user experience – We collect information from you to better respond to your individual needs.
To provide support – This may include responding to customer service requests, resolution of technical support issues or other support needs relating to website, app or services we offer you.
To process transactions – The personal data we collect from you, whether obtained from publicly available sources or private, will not be sold, exchanged, transferred, or given to any other party under any circumstances, without your consent, other than for the legitimate business purpose.
Collecting data as part of a survey, contest, promotion or other website feature
To send targeted email messages – Relate Software may use the email addresses collected from users for sending information and updates pertaining to your subscription, operational messages like security updates, website changes, software updates and occasional company news.
To advertise – In addition to sending marketing messages, we may also use your personal data to deliver targeted advertisements to you tailored to your interests – via our own website or through third-party platforms
To protect – We may collect your personal information to detect, prevent or investigate any fraudulent or malicious activities.
To analyse and report – We may use your data generated from our website or from third party platforms to carry out statistical analysis and generate reports.
Relate Software attaches great importance to keep your personal information confidential and secure. Relates Software maintains appropriate technical and organizational measures to protect your personal data. When you submit sensitive information via the website or app, your information is protected both online and off-line. The data collected is stored in a secure server. All sensitive information provided by you is transmitted via SSL technology and then encrypted into our payment gateway providers database. They can only be accessed by authorized users with special access rights. After a transaction is done, your payment details, social security numbers and other financial information will not be stored on our servers.
Relate Software uses cookies ( small text file stored on your device) and other tracking technologies to help make our website, app better for you. We use cookies to analyse your IP and browser information (if you allow). The data collected will help us to recognize your browser, remember your preferences, identify ways to improve user experience. Please read our cookie policy for more details.
Relate Software will not sell, share, trade or transfer your personal identifiable information to outside parties. This does not include trusted third-party service providers who assist in proper functioning of our website or providing services to you. We can also share your data where we believe it is necessary to comply with applicable laws. We may also share non-personally identifiable information to other parties for marketing, to serve advertisements to you or other uses.
The length of time we keep your personal data depends on the duration of an ongoing business relationship and afterwards for as long as we have a legitimate business purpose. Following that period, we will take steps to delete your personal information or keep it anonymised.
This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.
